We fully support the tools we make.  Some common issues are below, if you continue to have an issue after reading through them, please contact us via the contact form at the bottom of this page.  We will help you get back up and running as quick as possible!

Some of the couplers are a little on the tight side. Don't be afraid to push on the nose of the hook with some force, you won't bend it. It can be helpful to have the SkeinTwister clamped to the table first. If it feels like there's a little bit of a metal burr or smudge on the end of the hook, you can try taking a little bit of sandpaper to it, and clean off the dust with alcohol.

This means the hook is slipping in the shaft coupler. Check both hex screws with the L-key provided (size is 2.5mm). Make sure each side is very tight. If it continues to happen, observe the shaft coupler. If it still turns and the hook does not, take the hook out and scratch it up with some coarse sandpaper. Clean it with alcohol before re-inserting, and tighten the coupler again. If the hook AND the coupler stop turning, take the coupler off of the motor shaft. Scratch the motor shaft and clean it before re-inserting the coupler. Tighten it up and try again.

The SkeinTwister does have a motor and gearbox, both of which have moving parts that will eventually wear out. How long they last will vary from dyer to dyer, as everyone's typical use case is quite different.  The biggest variable that affects motor life is load - so the more twist you crank into the skeins, the more load is put on the motor, and it will wear faster.  That said, we have been selling SkeinTwisters since 2018 and have had very few motors wear out.  We do sell replacement motors which you can replace yourself by following our instructions, or we offer a replacement service for an additional fee. 

Foot pedal cables are the most common part to wear out.  First, make sure that the green light on your SkeinTwister's power brick is lit.  Then double-check to make sure your foot pedal is plugged in all the way. There's a little bit of resistance when inserting the plug that last 1/4" (5-6 mm), so it's possible to think it's plugged in all way when it still has a little bit left to go. Make sure your connector looks like the "Good" picture below. It's also possible to tap the foot pedal too fast, in which the SkeinTwister may ignore the press. Give it a good 0.5 second solid "ka-chunk" press.  If nothing happens, then it's likely your cable has an internal break, and please use the contact form below to reach out or order a replacement pedal.

If your SkeinTwister spontaneously starts turning (yikes!) or is flaky when you press the foot pedal, you likely have an internal break in the foot pedal cable that makes intermittent connection.  Please use the contact form below to reach out or order a replacement pedal.  Unplug your SkeinTwister when not in use so that it doesn't start up at an inopportune time.

This can indicate that the gearbox on your motor has worn out.  You can contact us below or order a replacement motor.  They are user-replaceable, see our video below.

This form goes to real live humans who want to get you back up and running as quickly as possible!  Please fill out as many details as  you can about the issue you are having.  We generally respond in 1-2 business days.